These General Booking Terms and Conditions (hereinafter General Terms and Conditions) will regulate the commercial relationship between CLEMENT HOTELES SL and the user or guest by contracting through the forms that CLEMENT HOTELES SL provides on its website

Booking through the CLEMENT HOTELES SL website implies the express acceptance by the guest or user of these terms and conditions, as well as the terms and conditions of use established for the user’s browsing of the web pages owned by CLEMENT HOTELES SL.

These terms and conditions will apply without prejudice to the application of the relevant legal provisions applicable in each case.

The General Contracting Terms and Conditions regulate the remote sales relationship between CLEMENT HOTELES SL and the user or guest, in accordance with the legal stipulations, in particular, Spanish Law 7/1998, of 13th April, on General Contracting Terms and Conditions, Law 3/2014, of 27thMarch, which amends the consolidated text of the General Law for the Defence of Consumers and Users, the current Personal Data Protection regulations, Spanish Law 7/1996, of 15th January, on the Regulation of Retail Trade, and Law 34/2002 of 11th July, on Information Society Services and E-Commerce.

CLEMENT HOTELES SL reserves the right to make any modifications it deems appropriate to the General Terms and Conditions, without prior notice. Such modifications may be made, through its websites, by any means admissible by law and will be binding for as long as they are published on the website and until they are not validly modified by subsequent modifications. However, CLEMENT HOTELES SL reserves the right to apply, in certain cases, Specific Contracting Terms and Conditions with preference to these General Terms and Conditions when it deems appropriate, announcing them in due time and in the appropriate manner.


Pre-booking information

CLEMENT HOTELES SL hereby informs you that the booking procedure through its website is detailed in the corresponding section for the completion of the booking.

Likewise, CLEMENT HOTELES SL hereby informs that the user may consult the terms and conditions of use which are available on the same website.

By booking with CLEMENT HOTELES SL through its website, the user or customer expressly declares to be aware of, understand and accept these terms and conditions of use and the General Terms and Conditions. Likewise, the user declares to be of legal age and to have the necessary legal capacity to access the CLEMENT HOTELES SL website and to contract through it. The user is responsible for confidentially and responsibly handling the username and password obtained when registering as a customer, and may not pass them on to anyone else.

Once the booking has been made, a booking confirmation will be displayed on the screen, which can be printed as proof of the booking.

The booking confirmation and the booking receipt (printout made by the user) are not valid as an invoice.




Booking offer and price reference.

In compliance with current legislation and, in particular, with Spanish Law 34/2002 on information society services and e-commerce, CLEMENT HOTELES SL offers information on all possible bookings, their characteristics and prices in the corresponding section for the completion of the booking. However, CLEMENT HOTELES SL reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing their content. The products and/or services offered by the CLEMENT HOTELES SL website at any given time will be governed by the General Terms and Conditions in force in each case. Likewise, the company will have the right to stop offering access to the aforementioned products and/or services without prior notice and at any time.


Price indication.

Each possible booking offered will indicate its price and whether VAT or any other applicable tax is included. The prices displayed on screen will be those in force at any given time unless there is a typographical error. If the price differs for the aforementioned reason, CLEMENT HOTELES SL will inform the customer, via e-mail, before proceeding to charge for the booking.



The availability of the offers provided by CLEMENT HOTELES SL through its website may vary depending on customer demand. Although CLEMENT HOTELES SL updates the database periodically, the booking requested by the customer may be full at that time. In this case, CLEMENT HOTELES SL will send an e-mail to the customer informing them of the unavailability of the offer.


Payment methods.

When booking through the CLEMENT HOTELES SL website, CLEMENT HOTELES SL requests the credit card details of the person making the booking in order to guarantee the effectiveness of the booking. Please note that the establishment does not charge your credit card when you make the booking. The card is only used as a guarantee. The establishment reserves the right to check the validity of the credit card before the customer’s arrival.

Payment for your stay will be made at the time of check-in through our James&Rita app. In order to receive your access code or QR code on your device, you must pay 100% of your booking through the payment gateway on the James&Rita app.

FlyRoomsMadrid only accepts payment by credit card through the James&Rita app.

Cash or bank transfers are not valid options for the payment of your stay.

The invoice corresponding to the booking will be sent by e-mail automatically after check-out.


Booking cancellation.

If cancellation is made before 4pm on the day prior to arrival, no charge will be made by the establishment. In case of cancellation after this time or a no-show, your credit card will be charged for one night’s stay and your booking will be cancelled.


Non-refundable rates.

The booking conditions for non-refundable rooms are different from the hotel’s general terms and conditions. The full amount of the stay will be charged upon booking. Non-refundable rate. The booking cannot be modified or cancelled.



Check-in is from 4pm. Guaranteed check-in from 5pm. Check-out is 11am at the latest on the day of departure.



Pursuant to Article 103 of Law 3/2014, of 27th March, which amends the consolidated text of the General Law for the Defence of Consumers and Users, supplies of services or goods made to the consumer’s specifications or clearly personalised, or which, by their nature, cannot be returned or are likely to deteriorate or expire rapidly, are exempt from withdrawal.




In accordance with the provisions of current Personal Data Protection legislation, you are hereby informed that your data will be incorporated into the processing system owned by CLEMENT HOTELES SL with Spanish Corporate Tax Identification Code CIF B84183599 and registered office at AVENIDA GENERAL 43 28042, BARAJAS DE MADRID (MADRID), in order to facilitate, expedite and fulfil the commitments established between the parties. In compliance with current legislation, CLEMENT HOTELES SL hereby informs you that the data will be kept for the period of time strictly necessary to comply with the aforementioned provisions.

CLEMENT HOTELES SL informs you that it will process the data in a lawful, loyal, transparent, adequate, relevant, limited, accurate and up-to-date manner. CLEMENT HOTELES SL therefore undertakes to take all reasonable measures to ensure that any inaccurate data is deleted or rectified without delay.

In accordance with the rights conferred by current data protection legislation, you may exercise your rights of access, rectification, deletion, portability, limitation of processing and opposition to the processing of your personal data, as well as the consent given for the processing thereof, by sending your request to the postal address indicated above or to the e-mail address INFO@CLEMENTHOTELES.COM.

You can file a claim before the competent Control Authority.



Likewise, CLEMENT HOTELES SL reserves the right to initiate any civil or criminal action it deems appropriate due to the improper use of its website and content or a breach of these terms and conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spain. Any dispute arising between the parties may be submitted to arbitration or to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. CLEMENT HOTELES SL is resident in MADRID, Spain.